Features
Utilize advanced features and integrate CookiePal with other tools.
Google Consent Mode Troubleshooting
This guide aims to provide solutions to common errors that may arise during the Google Consent Mode integration process on your website.
This guide is intended for individuals who have integrated Google Consent Mode into their website. For guidance on configuring GCM, please consult this document.
Before diving into specific errors, check if your Google Consent Mode is configured correctly:
1. Sign in to your CookiePal account
2. Go to Dashboard > Settings.
3. Scroll to the Google Consent Mode (GCM) section.
4. Click the Check now button against Check GCM status to run a configuration check.
Consent Tab Empty
The consent tab appears empty if Google Consent Mode is not implemented on your website or if no consent data is collected.
1. Ensure Support GCM is enabled from the Settings page in CookiePal.
2. Unblock Google tags by enabling Allow Google tags to fire before consent.
For further reference, checkout Google’s documentation on unblocking Google tags.
3. Verify that Google Consent Mode is working correctly.
You can do this using the Tag Assistant debug console.
Default consent not set
This error occurs when the default consent state has not been defined or properly configured during the setup of the CookiePal CMP Tag in GTM. The issue can also occur if you used the Custom Script method to implement GCM but either missed adding the custom script or included a script with missing elements.
1. Update the CookiePal CMP tag
- In the Google Tag Manager workspace, click Templates in the left sidebar and locate the CookiePal CMP template.
- Click on the Update icon
2. Ensure proper setup of default consent settings by following these steps
- From the Tag Manager workspace, select Tags from the left sidebar. Next, click on the CookiePal CMP tag and then click the edit icon.
- Click Custom Settings > Add Row.
- Select Granted/Denied from the drop down for each cookie category based on your requirements.
- Set the Region by entering the region’s ISO-standardised (ISO 3166-2) codes for the specific regions you intend to Geo-target with your banner. If you prefer not to Geo-target your banner to specific regions around the globe, enter All in the Regions field. Refer to the ISO 3166-2 standard for the appropriate region codes.
- Click Add.
Consent doesn't update
This error occurs when the consent preferences of users are not properly updated or recorded.
1. Make sure you have enabled Support GCM from the CookiePal Settings.
![1. Make sure you have enabled Support GCM from the [CookiePal Settings.:1. Make sure you have enabled Support GCM from the CookiePal Settings.]](/_next/static/media/SupportGCMEnabled.246666e1.png)
2. Update CookiePal CMP tag.
3. Ensure the CookiePal CMP tag is fired first, before any other tags on the website.
4. Make sure you submit and publish the changes to your Google Tag Manager container with every change you make.
Default consent set too late
This error occurs when other tags are read/fired before the default consent is set.
Tag Assistant reports the error:
1. Ensure that the trigger, Consent Initialization – All pages is set only for the CookiePal CMP Tag, i.e. CookiePal CMP tag is fired first, before any other tags.
2. Verify that all directly loaded tags are fired only after GTM is completely loaded.
- Open Tag Assistant debug console.
- In the Summary, select the Tags tab.
- Click a tag to check if it fired according to the consent settings.
Additional Help
Refer to this troubleshooting guide by Google for additional help.
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